Delivery Policy

We ship to UK main-land only - this does not include Ireland or the Isles. For shipping to Europe we offer a special product service please contact us for more information. We also allow for mulitple addresses, if applicable please select this option when checking out. For international(outside of Europe please call us for more information and delivery pricing).

Some products have there own shipping rates that do not come under the flat rate, these are clearly specified on the product information pages.  Total delivery charges appear on the shopping cart and checking out pages.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Usually delivery time will be between 2-4 weeks.

Please also note that the shipping rates for some of the items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

You can track your delivery by logging on to the Papillon website and click onto the order status option in the top left hand corner.


When your order is accepted the confirmation email that we send to you will provide details of the arrangements for delivery or collection of your specified goods. Where a supplier of any good or service is prevented from providing the good or service due to circumstances beyond its control ie force majeure then the period for delivery of the good or provision of the service shall be postponed whilst that circumstance continues.


Please be advised that we cannot be accountable for delays due to Brexit that are out of our control. We will endeavour to keep our customers as up to date as possible and ensure deliveries are made as soon as we can.